Answers on every channel
Franchisees text, call, email or chat and get the same answer, at 11pm or on a Sunday. No app to install and no password to forget.
Franchise support without a help desk.
Franchise IQ answers your franchisees’ operational questions by text, phone, email and chat, from the manuals and SOPs you already keep. It escalates only what needs you, and gets better with every answer.
Every location, supported the same way
Built from your own documentation
Connect the operations manual, recipes, supplier lists and SOPs you already maintain. Answers come from them, not from guesswork.
Escalates what needs a person
When a question genuinely needs head office, Franchise IQ routes it to the right person with the whole conversation attached.
Your support line stops being the bottleneck
Most questions a franchisee asks have been answered before: suppliers, recipes, opening checklists, brand standards. Franchise IQ handles the repeats, so your team spends its time on the questions that need judgement.
It learns from every question your team answers
When head office answers something new, that answer becomes part of the knowledge base. The next franchisee who asks gets it straight away, and you can see which questions come up most.
Why not a shared drive, or a chatbot?
| Shared drive | Generic chatbot | Franchise IQ | |
|---|---|---|---|
| Answers by text and phone | No | Rarely | Yes |
| Grounded in your own manuals | If you can find it | No | Yes |
| Different access for different roles | Partly | No | Yes |
| Escalates to the right person | No | No | Yes |
| Improves from real questions | No | No | Yes |
Questions franchisors ask
What do we need to get started?
Your existing documentation: operations manuals, SOPs, and supplier and recipe information. We set up the knowledge base with you and connect the channels your franchisees already use.
Do franchisees need to install anything?
No. They can text or call a number, send an email, or use web chat. Access can be tied to registered phone numbers, so only your network gets answers.
Can different people see different information?
Yes. Knowledge libraries are permission-based, so location staff, franchise owners and head office each see what they should.
What happens when it doesn’t know?
It says so and escalates to the right person at head office, with the conversation attached. Their answer can then be added to the knowledge base for next time.
Where is our data stored?
In Canada.
See it answer your franchisees’ questions
Book a demo and we’ll show you Franchise IQ working with documentation like yours.
- Site
- Franchise IQ
- Domain
- franchise-iq.app
- Pack
- retail_network